Customer Resources &
Frequently Asked Questions (FAQs)
Billing & Invoicing Questions
How will my bill come? And how quickly?
- Bills are emailed and available on your Account Portal the day after delivery for the following customer types:
- REO Service
- Bills are emailed the next day for the following customer types:
- Tankwagon fuel
Can I pay by credit card?
Yes, you may pay by credit card. Please contact Customer Experience at 800-537-7433.
Who do I call for credit card disputes?
Please contact HRE’s Billing Specialist, Christina Hazelwood, at email@example.com for all credit card dispute inquiries.
Who do I call to dispute an invoice?
Please contact Customer Experience at firstname.lastname@example.org or 800-537-7433 for all invoice disputes and inquiries.
Who do I call to get money sent to my bank account from my credit?
Please contact Christina Hazelwood, HRE’s Billing Specialist, at email@example.com for all credit transfer inquiries.
Ordering & Work Order Questions
Can I order online?
You can place orders online via the Account Portal for transport fuel only.
Who do I call to place an order?
To order fuels, DEF, lubricants, REO Service and more, contact Customer Experience at firstname.lastname@example.org or 800-537-7433.
How do I check the status of my work order?
Please contact Customer Experience at email@example.com or 800-537-7433 to check the status of your work order.
Who do I contact to put in an emergency work order after hours?
Please contact us at 800-537-7433 and follow our after-hours message prompts. If you’d like to place a non-emergency work order after hours, please contact Customer Experience at firstname.lastname@example.org.
How often do you deliver?
We follow a weekly delivery schedule for all commercial fuel and lubricant customers.
What is your delivery area?
Please scroll to the bottom of this page to view our service area for commercial fuels, fuel dealers, REO service, and lubricants/DEF.
What is the minimum delivery quantity?
We offer fuel and lubricant delivery at the following minimum quantities:
- Transport fuels: 4,000 gallons
- Tankwagon fuels: 200 gallons
- Bulk lubricants: 150 gallons
Do you offer emergency deliveries?
Yes, we offer emergency deliveries to our tankwagon and lubricant customers for an additional $175 emergency delivery fee.
Do you deliver on the weekends?
We deliver transport fuels on the weekends.
Can I get same-day delivery?
We cannot guarantee same-day delivery, but we can guarantee that we will try our best.
Who is my assigned rep?
Please contact Customer Experience at email@example.com or 800-537-7433 for your assigned representative.
Where can I get SDS on products used?
Please visit our Lubricant SDS & PDS webpage for links to all Safety Data Sheets (SDS) and Product Data Sheets (PDS) for each high-quality product we offer.
Our Service Areas