Hutchens Rentz-Eden Names New Customer Experience Manager

Welcome Our New Customer Experience Manager

I am excited to announce an exciting update for our organization, regarding our Customer Experience Department. Dwayne Williams will be assuming the role as the Customer Experience Manager.

In support of our mission – Fueling Everyday Life with on-time, innovative solutions and an exceptional customer experience – we have carefully evaluated how we can elevate satisfaction and strengthen our first call resolution effort across all service areas. As a result, we are aligning our leadership to focus on enhancing the quality and consistency of every customer interaction.

Our goal is to ensure that each client’s experience is marked by professionalism, empathy, and efficiency. WE are committed to creating a consistent, high-quality service environment where every customer feels heard, valued, and confident in our ability to deliver timely, effective solutions with integrity.

Meet Dwayne Williams, HRE’s New Customer Experience Manager.

Dwayne brings a wealth of experience and a deep understanding of our organization, having been with us since January 2007. His journey with the company has included roles in Maintenance, Dispatch, Asset Tracking for Lubes, Compliance, and Sales, and his most recent role as Image & Branding Manager – gives him a unique perspective on the full customer journey.

In his new role, Dwayne will lead the Customer Experience team, provide training on handling technical inquiries across finance, service, lubes, and dealer operations, and implement a performance matrix to uphold excellence in every interaction.

What This Means For Our Fuel & Lubricant Clients.

Please join me in congratulating Dwayne on his new role and supporting him. I feel these changes will reinforce the strength of the Customer Experience Department and position us for continued success.

Hutchens Rentz-Eden
Timothy Hutchens
President